Privacy Policy

1. Introduction

At Cedar Green Healthcare Services Limited (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our website, services, or communications.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.

Cedar Green Healthcare Services Limited acts as the Data Controller for the personal data processed under this Policy.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Personal Identification Information

• – Full name
• –  Email address
• – Telephone number
• – Postal address
• – Date of birth

2.2 Employment and Recruitment Information (Job Seekers)

• – Curriculum vitae (CV) or resume
• – Employment history and experience
• – Qualifications, certifications, and training records
• – Skills, competencies, and professional registrations
• – References and background information
• – Employment preferences and availability

2.3 Business and Company Information (Care Providers / Clients)

• – Business or organisation name
• – Contact person details
• – Job descriptions and staffing requirements
• – Contractual and compliance-related information

2.4 Website and Technical Information

• – IP address
• – Browser type and version
• – Operating system and device type
• – Pages visited and time spent on the website
• – Referral source and interaction data

2.5 Communication Data

• – Emails, messages, enquiries, and feedback
• – Information submitted through contact forms or applications
• – Records of telephone conversations where applicable

2.6 Consent and Preference Records

• – Marketing and communication preferences
• – Records of consent provided or withdrawn

3. How We Use Your Information

We use personal data only where it is lawful, necessary, and proportionate. Your information may be used for the following purposes:

3.1 Service Delivery

• – Matching job seekers with suitable employment opportunities
• – Supplying qualified staff to care providers and organisations
• – Managing applications, placements, and ongoing engagement

3.2 Communication

• – Responding to enquiries and requests
• – Providing updates on applications, roles, or services
• – Communicating important service-related information

3.3 Marketing and Engagement

• – Sending newsletters, service updates, or promotional communications (only where consent has been given)
• – Managing opt-in and opt-out preferences

3.4 Legal and Regulatory Compliance

• – Meeting regulatory, safeguarding, and employment obligations
• – Preventing fraud and maintaining records required by law

3.5 Website Improvement and Analytics

• – Monitoring website performance and usage
• – Improving functionality, content, and user experience

3.6 Customer Support and Quality Assurance

• – Handling complaints, concerns, or disputes
• – Improving service standards and internal processes
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4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• – Consent – where you have given clear permission
• – Contract – where processing is necessary to fulfil a contract or pre-contractual steps
• – Legal Obligation – where required by law or regulation
• – Legitimate Interests – where processing is necessary for our business interests and does not override your rights
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5. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard personal data, including:

• – Encryption of sensitive data during transmission and storage
• – Access Controls ensuring only authorised personnel can access data
• – System Monitoring and regular security updates
• – Data Minimisation to ensure only relevant data is collected and retained
• – Staff Training on GDPR, confidentiality, and data protection responsibilities

In the event of a personal data breach, we will notify affected individuals and the relevant supervisory authorities where legally required.

6. Sharing Your Information

We do not sell or rent personal data. We may share information only where necessary and lawful, including with:

6.1 Service Providers

Trusted third parties who support our operations (e.g. IT services, payroll, background checks). All providers are bound by confidentiality and data protection agreements.

6.2 Care Providers and Employers

Relevant job seeker information may be shared with prospective employers as part of the recruitment process, subject to consent.

6.3 Legal and Regulatory Bodies

Where disclosure is required by law, court order, or regulatory obligation.

6.4 Professional Advisors

Accountants, auditors, solicitors, or insurers acting on our behalf.

All third parties are required to process data in compliance with UK GDPR.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

• – Access your personal data
• – Rectify inaccurate or incomplete data
• – Request Erasure (subject to legal obligations)
• – Restrict Processing in certain circumstances
• – Data Portability in a structured, commonly used format
• – Object to processing, including direct marketing
• – Withdraw Consent at any time where consent is the lawful basis

Requests can be made by contacting us using the details below. We will respond within one month and may request proof of identity.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and performance, including:

• – Essential Cookies – required for website operation and security
• – Analytical Cookies – help us understand website usage
• – Preference Cookies – remember user settings
• – Third-Party Cookies – linked to external integrations

You can manage cookies through your browser settings. Further details are available in our Cookie Policy.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their policies separately.

10. Data Retention

We retain personal data only for as long as necessary:

• – Job Seekers: Up to 24 months unless deletion is requested
• – Care Providers / Clients: For the duration of the business relationship and legal requirements
• – Website Analytics: Up to 12 months

Data is securely deleted or anonymised once retention periods expire.

11. International Data Transfers

Where personal data is transferred outside the UK or EEA, appropriate safeguards will be in place, including:

• – Standard Contractual Clauses (SCCs)
• – Adequacy Regulations
• – Binding Corporate Rules

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or data protection requests, please contact:

Cedar Green Healthcare Services Limited
13 Barley Field, Kelvedon Hatch,
Brentwood, England, CM15 0BB

Email: admin@cedargreenhealthcare.co.uk
Telephone: +44 7445 431779

We are committed to addressing all concerns promptly, fairly, and transparently.